You have a problem with one of our products? Do not hesitate to contact us. You get support directly from the developers of the BEE Medic Soft- and Hardware and profit from our expertise.
Simply send us an Email to or use our contact form. Please describe your problem and question as exactly as possible. We will get in touch with you as soon as possible.
Should we not be able to solve your problem by Email, we offer you both telephone and online support.
  • - You can make an appointment by phone at 0049 7731 969 696 9 and one of our engineers will contact you.
  • - If you wish, we can remotely access your computer via TeamViewer at this appointment in order to be able to reproduce and solve the problem. You can find more information about TeamViewer in the FAQ catalogue in the item "How does the remote maintenance work?".
Please also refer to our comprehensive FAQ catalogue and the Cygnet® release notes.
Please note: If you are currently experiencing problems using Netflix in the Advanced Media Player due to missing Firefox browser support, please note this solution.