FAQ

FAQ - "Frequently Asked Questions". Here you find questions and answers regarding Neurofeedback products and courses (see below). If you have further questions please contact us.
Netflix has stopped supporting certain browser versions, so that it is no longer possible to play Netflix movies via Cygnet's Advanced Media Player (Cygnet version 2.0.7.5 or older).
 
Please follow the following steps:
 
1.) Please download the following special version of Firefox which is modified for Neurofeedback and will allow you to play Netflix movies within the Advanced Media Player: https://www.somaplay.com/downloads/public/setup/Firefox_Setup_89.0.exe
 
2.) Please install the Firefox version you just downloaded ("Firefox_Setup_89.0.exe").
 
3.) After installation, Firefox will start automatically and open the Netflix page. Please log in to your Netflix account.
 
4.) In Netflix, please select (any) movie and start it. When the film has started, you can stop and end everything.
 
5.) Now please start Cygnet and the Advanced Media Player and then select the Netflix function there.
 
6.) If necessary, log in to your Netflix account again. Then select a movie and start it - everything should now work properly
 
Cleaning of sintered electrodes
(1-channel electrode set A001014 and 2-channel electrode set A001015)
 
Preparation
Before using the electrodes for the first time, or if they have been dried out for a long time, soak the electrodes in 1% NaCl solution for at least 3 hours. Use only pure NaCl and distilled or deionized water. The NaCl salt can be purchased from the company Carl Roth GmbH & Co. KG (99.5%, p.a., ACS, ISO).
 
Cleaning
Immediately after using the electrodes, remove any paste residues and other impurities. You can use a dry handkerchief and/or a Q-tip to do this. Please note that no alcohol may be used for cleaning. Then hang the electrodes in a glass of distilled/deionized water until the next use to dissolve the last residues of the pastes. It is important that no paste residue dries on the electrode. Please do not clean the electrodes in an ultrasonic bath - contact of the sintered surface with metallic objects must be avoided.
 
Disinfection
For disinfection, the electrodes can be wiped with a mild disinfectant - but only by wipe disinfection. The electrodes must not be immersed in the disinfectant.
 
Storage
Store the electrodes in a dry and dark place to avoid brown deposits on the electrode surface caused by light exposure or oxidation.
 
Treatment
Please avoid bending the electrode cables during use, as this leads to cable breaks which are not visible externally and makes the electrodes unusable.
To remove the electrodes from the head, do not pull on the electrode lead but carefully grasp the electrode by the electrode housing.
 
Measures in case of bad electrode contact (high impedance)
If the contact quality deteriorates over time and is not due to drying out, you can carefully treat the electrode surface with a thin microfiber cloth or a fiberglass pen. You can use a Q-tip to help you do this. Then rinse the electrode in distilled or deionized water. Any coating on the electrode will be rubbed off and you will get good contact properties again.
 
View or download this FAQ post as PDF file.
Causes and backgrounds:
An essential prerequisite for the measurement of interference-free signals in the electroencephalogram (EEG) is a good electrical grounding of all components of the measuring system, including the computer and monitor, to prevent the 50 Hz alternating voltage of the power grid (in the USA it is 60 Hz) from being transferred into the measuring signal. "In the past" computers and monitors were always electrically grounded, but rapid technological development in recent years has led to the fact that, for example, the housings of notebooks are usually made of non-conductive plastic, which means that electrical grounding is no longer necessary for safety reasons. An electrical grounding can also be done via an additionally connected monitor. However, nowadays the latter often have no electrical connection to ground, in which case the computer/monitor system is only capacitively connected to the ground of the power supply system and is therefore susceptible to "mains hum".
 
As a result, we have seen a rapid increase in queries regarding strong interference in the EEG signals on all channels since 2019. These interferences first appear as a very "thick" EEG track in the display of the measurement software (see "EEG" graph in Figure 2), and then - with a high temporal resolution - a large 50 Hz oscillation can be detected as a coupling from the power grid due to missing grounding. If this interfering signal were to be output via a loudspeaker, a low (50 Hz) hum could be heard, which is why this type of interference is generally referred to as "mains hum".
 
How can one determine whether an EEG or neurofeedback system is potentially vulnerable?
The easiest way to determine whether a system is potentially susceptible to 50 Hz mains hum is to look at the plugs that connect the computer and all its associated devices to the wall outlet / power supply. If these are only flat plugs without a protective conductor, such as the "Europlug" (see Figure 1), there is no connection to earth of the power grid.
 
Figure 1: Flat "Europlug" without protective conductor to the ground of the power supply.
 
In an EEG measuring system connected to the mains supply without protective earth contact, the 230 V/50 Hz alternating voltage can also cause mechanical vibrations of the devices, which can be clearly felt on a notebook case, for example.
 
How does the 50 Hz alternating voltage now gets into the NeuroAmp or into the EEG measurement?
The NeuroAmp is connected to the computer via the USB interface and is thus also at its potential. As a medical device, the NeuroAmp is galvanically decoupled from the power supply system, so that it is impossible for a patient to ever receive an electric shock from the computer connected to the power supply system. If the measuring system is not electrically grounded, a capacitive coupling of only a few millivolts (and thus completely harmless) of the 50 Hz AC voltage to the patient's side via the USB interface can occur, whereby the voltage is fed via the electrodes into the NeuroAmp's measuring system and becomes visible as an interference signal on the EEG.
 
What measures were taken in the neurofeedback software to eliminate "mains hum" from the EEG display?
Besides the 50 Hz "mains hum", an EEG can also be contaminated by other disturbances. In order to eliminate as much as possible of the mains interference in Cygnet, very effective filters are in place. In Cygnet's signal analysis, for example, a strong (but very low-delay) notch filter monitors the frequency range around 50 Hz and filters out any "mains hum" interference from the EEG.
 
Does a 50 Hz disturbance influence the feedback loop and thus the neurofeedback therapy?
In Cygnet, the EEG signal is displayed both in the time domain ("EEG" graph) and in the spectral domain ("Spectral" graph). In both displays, despite filtering, a 50 Hz disturbance may still be visible because it has much higher amplitudes than the signals of brain activity.
 
The good news, however, is that the feedback loop is not affected by any of this. In addition to the filtering mentioned above, Cygnet uses other signal processing mechanisms, so that the control signals for the ILF "signal" component (formerly called "reward") and the "inhibit" component are unaffected by a 50 Hz "mains hum" disturbance (possibly visible in the "EEG" graph).
 
What does a 50 Hz disturbance in the EEG look like in Cygnet?
In the EEG, 50 Hz interferences usually show a quite characteristic shape. This will be demonstrated below using real examples of Cygnet test recordings:
 
- "EEG" and "Spectral" displays in Cygnet, during an EEG measurement with a non-grounded notebook: The two EEG traces in the "EEG" graph (time signal) show a broad noise contribution, while the images in the "Spectral" display suggest that the largest signal contributions (red range) are above 40 Hz. In addition, due to the high amount of noise, Cygnet shows a "Check Electrodes" warning in the "EEG" graph.
 
Figure 2: Screenshot of Cygnet during an EEG measurement contaminated with a 50 Hz "mains hum" disturbance.
 
- "EEG" and "Spectral" displays in Cygnet, when measuring EEG with a notebook in battery mode, i.e. without connection to the mains. There are also no other devices connected to the mains connected to the notebook. During this measurement the EEG signals are free of 50 Hz interference.
 
Figure 3: Screenshot of Cygnet during an EEG measurement. Both EEG signal tracks show the recorded brain activity. A 50 Hz disturbance is not present during this measurement.
 
- The following example shows in Cygnet's "EEG" graph the effect when a notebook computer previously connected to the power supply without grounding is grounded via a grounding plug during an EEG measurement. The grounding was done at the marked position (vertical red line):
 
Figure 4: Screenshot of Cygnet during the 2-channel measurement of EEG signals, which are initially contaminated with 50 Hz interference because the used, non-grounded notebook was connected to the mains supply. At the time of the red line marking, the system was grounded via a grounding plug.
 
What can be done to prevent the occurrence of a 50 Hz "mains hum" disturbance in the EEG?
To prevent "mains hum" disturbances from entering an EEG measuring system at all, electrical earthing is the most effective measure. It is sufficient if the computer used (laptop, notebook, etc.) is grounded, because normally all other devices of the measuring system are connected to it.
 
In order to facilitate grounding of EEG / neurofeedback systems, we have developed a compact, small grounding plug which can be used universally and can therefore also be easily used with the notebook / NeuroAmp system. The grounding plug has a USB socket on the rear side so that it can be connected to a USB port of a laptop/notebook via a standard USB device cable. Via this connection there is then an electrical contact between the housing/USB ground of the computer and the protective earth of the grounding plug. This simply has to be plugged into a mains socket, whereby the protective earth conductor of the grounding plug contacts with the mains earth and thus the entire EEG measuring system is correctly grounded.
 
This grounding plug Type F is available in our webshop.
 
View or download this FAQ post as PDF file.
Netflix® has recently made some changes that can lead to the "Netflix Site Error" message. In order to solve the "Netflix Site Error" problem please follow the description below.
 
1. Please quit the Advanced Media Player (if it is currently running)
 
2. Start your preferred browser (e.g. Firefox, Chrome, etc.) and log-in to your Netflix account at www.netflix.com
 
3. After you have selected a profile, please click on the small arrow to the right of your profile picture and then open the account settings by clicking on "Account"
 
4. Within the account settings, you now have to
- switch OFF the "Test participation" (this is unfortunately ON by default)
- and to "Log out of all devices."
Thus, first select "Test participation", which you can find in the "SETTINGS" section
 
5. Switch OFF "Test participation" and click "Done" to return to the account settings overview window.
 
 
6. In the account settings overview window click to "Sign out of all devices", which you also can find in the "SETTINGS" section. In the upcoming window click to "Sign Out"
 
7. Now, you can go back to (or open) Cygnet®, start the Advanced Media Player and select "Netflix". Continue to use Netflix® as usual.
 
View or download this FAQ post as PDF file.
The electronic components of all electrical devices are vulnerable to the influence of external electromagnetic fields. This is especially true for high-precision measuring devices such as the NeuroAmp, because it´s function is the acquisition of EEG-signals, which means measurement of tiny voltage signals in the range of microvolts. Therefore, the electronics of the NeuroAmp are electrically connected to a person that is connected to the device via electrodes.
 
The NeuroAmp is an approved medical device and is equipped with a galvanic isolation that electrically decouples all connected persons, protecting against electrical voltages up to 8000 V. Primarily the aim is to protect persons against electric shock from the computer connected to the local power grid. However, the galvanic protection also works in the other direction. It protects the electronics of the NeuroAmp against electric shocks that come from therapists or neurofeedback clients if these have previously (usually unnoticed) electrostatically charged themselves and then touch the NeuroAmp or electrodes. However, people can become electrostatically charged to 30000 V and more. In such a case, extremely high discharge currents can flow when the person touches the NeuroAmp or the electrodes so that the galvanic isolation and possibly also other electronic components of the NeuroAmp are destroyed. The NeuroAmp is designed so that in such a case any electrical connection to the electrodes is interrupted permanently. This protects any person connected to the NeuroAmp via electrodes but the NeuroAmp then has to be repaired.
 
Damage caused by electrostatic discharge - so-called ESD damage - can be easily avoided with a little care. Below we give you all the information you need.
View or download this FAQ post as PDF file.
Every material contains positive and negative electrical charge that normally equalizes. With intensive contact and following separation or with friction (e.g. walking over a carpet) parts of the negative charge are torn out of one friction partner and are absorbed by the other. This leads to a buildup of unequal electrical potentials on the surfaces of both partners. Initially these stay there and are called “dormant” or “static”. Electrostatic charges arise almost everywhere in everyday life.
 
 
For example, in very dry air, the body of a human being can „rub“ against the air such that it causes electrostatic charging. The power of the electrostatic charge can reach extremely high levels. The friction while walking with plastic shoe soles on a synthetic carpet can lead to potential differences of 35000 Volt.
 
 
Sources of static electricity are:
  • - Dry ambient air
  • - Waxed or painted surfaces and those made of plastic, polystyrene or glass
  • - Waxed or PVC / vinyl flooring or carpets made from synthetic materials
  • - Clothing made from synthetic materials (e.g. nylon) or wool, non-conductive shoes (e.g. those with rubber soles)
  • - Friction of different materials between each other (e.g. emptying of plastic garbage bags or the transferring of liquids from one packaging to another)
View or download this FAQ post as PDF file.
If a person is strongly charged, which means that he or she has a high potential difference compared to the environment, a direct contact or even a short distance to an object can lead to a “breakdown”. The currents that flow during such a short electromagnetic pulse can destroy electronic components of the NeuroAmp so that a costly repair is required.
View or download this FAQ post as PDF file.
Low electrostatic discharges are often not even noticed, at higher potential differences, however, sparks can appear and a clear, sometimes painful electric shock can be perceived. However, the energy of the discharge currents is so low that there is no direct health risk for humans in a normal environment for neurofeedback therapy.
 
The NeuroAmp is an approved medical device with a galvanic isolation and therefore protects all connected persons against electric shocks from the computer in case of a damage to the device caused by electrostatic discharge.
View or download this FAQ post as PDF file.
ESD damage can be prevented very effectively if:
  • - The buildup of electrostatic charges is prevented
  • - Therapist and client are electrically grounded before they touch neurofeedback devices (NeuroAmp, tactile feedback, QIK, pIRx3, etc.) or electrodes
 
The following recommendations are given for the practical implementation of these preventive measures:
  • - Take care when furnishing a new practice that furniture, devices, and floors/carpets have surfaces made out of antistatic materials or carry the symbol of an ESD protection component
  • - Place grounding mats on the working surface (therapist) and the seat (client). Such mats are also available for floors
  • - Therapist and client can ground themselves by means of ground straps. Where this is not possible, an electrostatic discharge can be established by touching a grounded metal surface (such as a heater or the metal housing of a computer that is connected to the power grid)
  • - Wear shoes with conductive soles in your practice. Perfect are shoes that carry the symbol of an ESD protection component
  • - If you have dry ambient air, then use a humidifier to moisturize it. Air conditioners can also moisturize the air. These measures are particularly important in wintertime because cold air cannot carry as much moisture and the air is additionally dried by heating
View or download this FAQ post as PDF file.
The minimum computer requirements are:
(this is the minimum to run Cygnet, for a smoother experience and support for all modern feedback options including VR, please consider using recommended specs above)
 
  • - Windows 7/Windows 8.1/ Windows 10 (Home or Pro)
  • - Intel® CoreTM i5 or greater - We explicitly and exclusively recommend Intel processors
  • - 16 GB RAM
  • - Graphics Card: The most important factor in selecting a computer for Cygnet is the graphics card. Running the usual Cygnet dual-screen setup with high-end 3D graphics on the second monitor is very demanding on a modern computer. Consider using a VR-ready graphics card like the ones recommended above. At minimum look for an AMD or NVIDIA cards with at least 2 GB dedicated video ram.
  • - Laptop Graphics cards: "integrated" graphics memory is not supported.(Dual graphics cards that switch between a low power and high power chip are supported but require special video driver configuration. Please contact tech support for driver version and links)
  • - Sound card
  • - DVD-Rom Disc Drive - required if you want to use DVD movies
  • - Netbooks or Nettops are probably not suited; we recommend Multimedia or game computers. These are usually also quite cheap.
  • - Malware protection: s. notices further below.
 
Please note that the Cygnet® software and feedback games are continuously enhanced and thus, the requirements for PCs might change.
 
In the following, we like to give a couple of recommendations if you are looking for a appropriate computer for your Neurofeedback system. These days, you can use almost any PC for neurofeedback. However, there are a few considerations and recommendations:
 
  • - Cygnet is qualified for 32 and 64 bit operating systems. Only with the serial QIK devices that we sold a few years ago there is an incompatibility with 64bit systems. For this issue we offer a special USB-Serial adapter. We now sell only USB QIKs.
  • - For convenience reasons and because they allow a higher mobility, we recommend to use a notebook. Desktop PCs can be used only stationary and have no integrated monitor.
  • - Don't get a notebook with low screen resolution. Most cheap notebooks come with 1366 x 768 pixels, we recommend at least 1600x900 or better Full-HD (1900x1080), otherwise all windows overlap all the time and you'll have to scroll a lot. Of course, the optimum screen resolution depends on your eyes.
  • - If you intend to use the notebook mostly stationary, consider a 17" screen. You will not regret it. A desktop computer should better be provided with a 24" screen.
  • - DVD player: See notice in FAQ "What to do when DVD drive problems occur?"
  • - If you have a chance, check for the noise of the built-in fan. Some computers produce quite noticeable noise with can be annoying in a quite practice room.
  • - SSD hard drives came down in price quite substantially. They are still more expensive than conventional mechanical drives but produce no audible noise and increase the speed of a computer substantially.
  • - When choosing an anti virus software it should be kept in mind that the "real-time capability" of our neurofeedback system (NeuroAmp amplifier and software) is an essential prerequisite for the successful application of neurofeedback. All processes of other software that run in the background (and this addresses particularly the virus protection programs), can interfere the "real-time capability" or even prevent it. An example are McAfee security products that can interfere with Cygnet® dramatically and unfortunately very often are pre-installed on new computer systems. But also the anti virus software "Avast" and "Kaspersky" have led to problems with Cygnet, for example the startup procedure of Cygnet was interrupted showing the error message "Invalid Exit Code -2". Our recommendation: The protection, which is integrated in Windows since Windows 7 ("Microsoft Security Essentials") is sufficient for most applications. Cygnet was developed and qualified on computers that either use "Microsoft Security Essentials" or "Norton Internet Security" for virus and firewall protection. Our experiences are exclusively constrained to this protection software and therefore we recommend only the mentioned products.
The rest is up to your taste: size, weight, battery lifetime, etc. We are happy to review your computer choice and comment if it is suitable or not.
 
Before downloading the newest Cygnet® version make sure, your pc complies to the pc requirements.
 
In general, we recommend to have your computer serviced by a professional, unless you enjoy maintaining your computer by yourself. It is a similar situation as with cars, where most people go to a garage.
  • - PC installation
  • - Computer safety
  • - Backups
View or download this FAQ post as PDF file.
The recommended computer requirements are:
 
  • - Windows 10 - 64 bit
  • - Intel® CoreTM i7, Quad-core  - We explicitly and exclusively recommend Intel processors
  • - 16 GB RAM
  • - VR Ready Graphics Card: NVIDIA GTX 1060 or greateror AMD RX-480 or greater
  • - Laptop Graphics cards: "integrated" graphics memory is not supported.(Dual graphics cards that switch between a low power and high power chip are supported but require special video driver configuration. Please contact tech support for driver version and links)
  • - Sound card
  • - DVD-Rom Disc Drive - required if you want to use DVD movies
  • - Second monitor with 1080p resolution and an HDMI connection
 
In the following, we like to give a couple of recommendations if you are looking for a appropriate computer for your Neurofeedback system. These days, you can use almost any PC for neurofeedback. However, there are a few considerations and recommendations:
 
  • - Cygnet is qualified for 32 and 64 bit operating systems. Only with the serial QIK devices that we sold a few years ago there is an incompatibility with 64bit systems. For this issue we offer a special USB-Serial adapter. We now sell only USB QIKs.
  • - For convenience reasons and because they allow a higher mobility, we recommend to use a notebook. Desktop PCs can be used only stationary and have no integrated monitor.
  • - Don't get a notebook with low screen resolution. Most cheap notebooks come with 1366 x 768 pixels, we recommend at least 1600x900 or better Full-HD (1900x1080), otherwise all windows overlap all the time and you'll have to scroll a lot. Of course, the optimum screen resolution depends on your eyes.
  • - If you intend to use the notebook mostly stationary, consider a 17" screen. You will not regret it. A desktop computer should better be provided with a 24" screen.
  • - DVD player: See notice in FAQ "What to do when DVD drive problems occur?"
  • - If you have a chance, check for the noise of the built-in fan. Some computers produce quite noticeable noise with can be annoying in a quite practice room.
  • - SSD hard drives came down in price quite substantially. They are still more expensive than conventional mechanical drives but produce no audible noise and increase the speed of a computer substantially.
  • - When choosing an anti virus software it should be kept in mind that the "real-time capability" of our neurofeedback system (NeuroAmp amplifier and software) is an essential prerequisite for the successful application of neurofeedback. All processes of other software that run in the background (and this addresses particularly the virus protection programs), can interfere the "real-time capability" or even prevent it. An example are McAfee security products that can interfere with Cygnet® dramatically and unfortunately very often are pre-installed on new computer systems. But also the anti virus software "Avast" and "Kaspersky" have led to problems with Cygnet, for example the startup procedure of Cygnet was interrupted showing the error message "Invalid Exit Code -2". Our recommendation: The protection, which is integrated in Windows since Windows 7 ("Microsoft Security Essentials") is sufficient for most applications. Cygnet was developed and qualified on computers that either use "Microsoft Security Essentials" or "Norton Internet Security" for virus and firewall protection. Our experiences are exclusively constrained to this protection software and therefore we recommend only the mentioned products.
The rest is up to your taste: size, weight, battery lifetime, etc. We are happy to review your computer choice and comment if it is suitable or not.
 
Before downloading the newest Cygnet® version make sure, your pc complies to the pc requirements.
 
In general we recommend to have your computer serviced by a professional, unless you enjoy maintaining your computer by yourself. It is a similar situation as with cars, where most people go to a garage.
  • - PC installation
  • - Computer safety
  • - Backups
View or download this FAQ post as PDF file.
Cygnet® needs the Windows operating system to work. In order to make it work on Apple computers, one needs to install a Windows operating system (recommended: Windows 7). The system requirements are comparable with regular PCs. Make sure, your computer complies to these requirements, before you are downloading and installing new Cygnet® versions.
 
There are three options for the installation of Windows on Mac computers:
 
1.) Windows-only configuration: this option is chosen by people who work with windows exclusively but prefer the Apple hardware. In this case, the installation of Cygnet® is to be performed as on any Windows PC.
 
2.) The Mac computer is configured with two or more operating systems to be chosen from during start-up. For this option, Apple provides a tool called "BootCamp". If Windows is installed using this option, the installation of Cygnet® is also to be performed as on any Windows PC after starting the Mac in Windows mode.
 
3.) The Mac computer starts always in Apple mode, and Windows is started as "virtual machine" via the add-on software "Parallels". This mode requires the most processor power, and the cooling fan of the computer may start making noise. However, Cygnet® and its animations will run smoothly if the power of the Mac is sufficient. Cygnet® needs to be installed in the virtual Windows machine. Parallels needs to be configured to run in "coherence" mode so that the window with the animation can be moved to the second screen. Example for the configuration of the virtual machine on a Mac with i5 processor, 8GB Ram, nVidia Graphic adapter with 512MB Video memory and Parallels 9 with Windows 7 installed: 3GB Ram, 2 cores, 1GB Video Ram, VSync OFF (the latter is important for the animations to run smoothly in full-screen mode).
 
We tested all three options successfully; however, we cannot guarantee that Cygnet® and its animations will run smoothly on your system.
View or download this FAQ post as PDF file.
Probably you have experienced this already: You have a bad EEG signal or when you press the "Check Impedance" button on your NeuroAmp only the lowest red LED lights up.
 
In this case one of your electrodes could be broken. You do not have to exchange the whole set. With a simple test you can find out which electrode is broken. This one can then be exchanged by an electrode of the same material. The color of the electrode is not relevant.
 
This is how to perform the test: You plug 3 electrodes into the NeuroAmp sockets of channel 1. Even better is to plug electrodes into all five sockets (channel 1 and channel 2). Then you hang the electrodes into a glass of salt solution. You can dissolve some reagent grade salt in distilled water or a pea-sized piece of Ten20. This will make the water conductive and you should then get green readings on all impedance bars when pressing the "Check Impedance" button. The broken electrode will show as a red LED. Please note that the impedance meter always needs at least three working electrodes in order to measure. This is why you should connect all five electrodes, if possible. If only the middle bottom LED is red, then possibly the electrode plugged into the GND socket is broken. Exchange this one for another, because this electrode must always work for the test.
 
The impedance check should be performed routinely before each session because a broken electrode cannot always be seen in the EEG.
View or download this FAQ post as PDF file.
We use TeamViewer for remote online-support.
 
For the supply of this programs and the data processing TeamViewer is responsible.
 
TeamViewer routs (TeamViewer GmbH, Jahnstr. 30, 73037 Göppingen, Germany) is secured using RSA public/private key exchange and AES (256 bit) session encryption. This technology is used in a comparable form for https/SSL and is considered completely safe by today's standards. As the private key never leaves the client computer, this procedure ensures that interconnected computers - including the TeamViewer routing servers - cannot decipher the data stream. Each TeamViewer client has already implemented the public key of the master cluster and can thus encrypt messages to the master cluster and check messages signed by it. The PKI (Public Key Infrastructure) effectively prevents "man-in-the-middle-attacks." Despite the encryption, the password is never sent directly, but only through a challenge-response procedure, and is only saved on the local computer. During authentication, the password is never transferred directly because the Secure Remote Password (SRP) protocol is used. Only a password verifier is stored on the local computer.
 
Translation of original German text from TeamViewer https://www.teamviewer.com/de/security/
 
Here you will find the Security Information of TeamViewer https://dl.tvcdn.de/docs/en/TeamViewer-Security-Statement-en.pdf
 
All customers are responsible to protect the data on his/her own computer.
 
By downloading and using the program TeamViewer you agree that this program is used by us for remote online support with you. Of course, you can end the remote online session at any time by yourself.
View or download this FAQ post as PDF file.
Note that there is no guarantee that a DVD can be played with any DVD player. You might notice that a particular DVD cannot be watched with your computer DVD drive. Also, it might happen that you can watch it with a particular DVD player software but not with another.
 
Also, it can happen that a DVD makes quite loud spinning noises, or that a DVD just stops working at some point and eventually continues.
 
This all is a result of tolerances summing up to levels that sometimes exceed the capabilities of hard- or software.
 
Solution:
 
1.) the obvious: make sure the DVD is clean and does not have excessive scratches. There are scratch-out products available. Also, check that there is no dust or other stuff in the DVD drive. A hair for instance can substantially impair the drive function.
 
2.) unfortunately, the built-in drives of modern computers are not designed for continuous operation. They will fail eventually long before the usual life-end of the computer. So, as a general advice we recommend using an external USB DVD drive, and maybe just a second one as back-up. If a DVD does not play in the one player, it might do so with the other. USB DVD drives are not expensive and will ease your life a lot when using DVD feedback a lot.
 
3.) you can also create an ISO image of your favorite DVDs. The ISO image can be played directly with some DVD player programs, including the Cygnet DVD player.
 
In addition, here a few more recommendations for the computer settings to make sure that the DVD feedback runs smoothly:
 
4) make sure that the power settings of the computer are set to "maximum performance". Be also vigilant about that setting. We noticed that some software maintenance such as Windows updates would set this to power saving and such. It is like you take your car to maintenance and the car shop owner limits the power of your car to 20HP to motivate you to save gas.
 
Also, please disable all screensavers and other programs that might interfere with normal operation.
 
5.) NOTE: some computer manufacturers install special power management software, which can severely interfere with your feedback animations, especially DVD feedback. We identified at least one product that MUST be uninstalled: If you have a HP computer, please check if a program named "HP Power Assistant" is installed. In case you have problems with DVD performance, uninstall it. (if you think you need it, you may also try an upgrade)
 
6.) Anti-Virus software: Cygnet has been qualified with computers that run Norton Internet Security. So, it is safe to use the Norton products. It is not known if anti-virus or firewall programs of other vendors interfere with the neurofeedback software. In case of suspected performance problems, it might be worthwhile to uninstall the respective product.
 
Last, a hint regarding rare crashes of Advanced Media Player when trying to play a DVD:
 
a "workaround" in some cases is to check the "Don't use Disk Menus" in "Play DVD". After that, may DVDs will work, which were refused before or even made the Advanced Media Player crash.
 
Finally:
 
Please note the license terms of the DVDs that you are playing in the therapy sessions. Many DVDs are only licensed for private home use.
View or download this FAQ post as PDF file.
Successful neurofeedback builds on a good EEG signal. Using a distorted EEG signal is like trying to listen to a piece of music in the middle of a construction site. One important condition for a good EEG signal is good contacts of the EEG electrodes to the head. An impedance meter helps to achieve such good contacts. It is important that usage of the impedance meter is easy and fits in the process in a seamless way.
 
In addition, worn-out electrodes tend to produce high, noisy galvanic voltages that may reduce the quality of the EEG signal dramatically. More about that >here<. The EEG NeuroAmp has a built-in impedance meter, which not only shows the impedance of each electrode on an easy-to read display, it also monitors the galvanic electrode voltages. If these are too high, there will be a warning signal.
 
In recent weeks, we received a couple of E-Mails or phone calls from concerned customers who thought that the impedance meter was broken. Either there was no impedance reading or the display was flashing and there were beeps. In fact, reason was not a broken NeuroAmp- it was a broken electrode cable (no reading) or a bad electrode with too high galvanic voltage (flashing display and beeping). Without the impedance check, the problem would have been not discovered probably. An EEG looks still like an EEG with a bad electrode- sometimes even with a broken one!
View or download this FAQ post as PDF file.
The modern EEG amplifiers have a high impedance to verify that the connection between the electrodes and the scalp is negligible, and warn us if the electrode does not have any contact at all. But that is only partially true. In fact, the EEG electrodes not only collect the EEG signals, but also all kinds of electromagnetic pollution. The most important source of noise comes from power lines, which emit oscillations of electromagnetic signals of 50 Hertz (or 60Hz). The noise that a typical EEG electrode normally collects is much larger than the EEG signal that interest us. Typical values are: EEG signal: 10 to 100 microvolts, noise from the power line at 50Hz: 10 millivolts at 1 volt, a factor of 1000 increased to 100,000. To address this problem, the EEG amplifiers typically tend to measure the EEG with two electrodes 'active' and 'baseline' or '+' and '-'. Both electrodes recorded the same noise, but measure different EEG signals, because they are placed at different points in the head.
 
The amplifier now subtracts the two signals, thus canceling out the noise. Only the EEG signal is left. This remains only work if the noise measured by the two electrodes is exactly the same. And this is why we, the impedance between the electrodes and the scalp is important: The size of the signal noise is very dependent on this impedance. In general, we can say that the smaller the impedance, the lower the noise signal.
 
The subway impedance feature allows us to check the quality of the contact of the establishment of the electrodes. Basically, you can try to achieve a very low impedance. Normally, this requires a thorough cleaning of the application site and / or use of a peeling-gel. Knowing that the noise signal depends on the impedance and that both the noise of the signals must be exactly the same, we understand that the adequacy of both impedances is even more important than the impedance of the values themselves.
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No, not at all. The impedance meter function of EEG devices uses a small measurement voltage in order to determine the impedances of the electrodes. This signal is so small that it cannot be felt by the body. EEG devices have to comply with the standard for electrical safety of medical devices, IEC 60601-1. Other equipment using similar measurement currents are e.g. body fat monitors or a scale with a body fat monitor.
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That depends on the measuring method. There are EEG amplifiers that measure the impedances during EEG signal acquisition. This is normally done with a frequency that is high compared to the EEG frequency range, so that both ranges do not interact. Other devices have to be isolated from the EEG amplifier, either by unplugging or by switching an internal relay.
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EEG electrodes sometimes act like little batteries - they produce a DC voltage. The reason for this is a combination of the electrode material with the substances on the scalp (skin, sweat, fat, Ten20 paste, gold plating of the electrode, etc.). Although this voltage can be much higher than the EEG signals, these offset voltages do not influence the EEG measurement, because the amplifier amplifies and processes only AC voltages. But, in case these galvanic voltages get too high, the input stage of the amplifier could get saturated, so that no EEG signal is amplified. Furthermore, it has been observed that the oscillations of these galvanic voltages are often similar in amplitude and frequency to those of the EEG signals.
We recommend using only electrodes of the same material and to replace worn-out electrodes.
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Good electrode contact and good balancing are required for optimal noise reduction. Also, the electrode cables should be kept parallel as far as possible, e.g. by placing them in a helix cable or by braiding them. Despite these precautions you will still sometimes see a large interference at 50Hz (or 60Hz). We do not recommend suppressing this 50 or 60Hz line with a notch filter or other sharp filters. First of all, such filters add phase distortions and delays, and secondly, watching this "signal" is a very good and easy method to check if the contact quality of one or more electrodes has deteriorated and the situation should be checked once more with the impedance meter function.
Neurofeedback training is mostly based on dynamically adapting thresholds so that an offset from line pick-up does not matter here. For a level reading you may use a sharp low-pass filter or notch filter in order to make this display independent from line pickup because this reading does not need to be real-time.
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Our eyes can only see light (what else?) - that means waves with a wavelength in the range between 0.4 and 0.7 micrometers. Shorter wavelengths belong first to the ultraviolett range, then to the X-radiation range, and then to the gamma range. Longer wavelengths are first called infrared, then heat radiation and then radiowaves.
 
Heat rays belong to the wavelength range around 10 micrometers. If our eyes were able to see this range, it would look like shown in the following pictures. These pictures were taken with a (very expensive) special camera, sensitive in the range from 9..11µm. Such a camera measures temperatures, or more precisely heat radiation from surfaces. The scale to the right shows how the different colors relate to temperature values.
 
Why is this interesting? The reason: Our pIRx3 sensor measures temperatures in exactly the same way, only even more precisely; but only at three spots of the forehead.
 
The pictures with the black background have a smaller temperature range, which results in a temperature scale with higher resolution.
 
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FAQ - "Frequently Asked Questions". Here you find questions and answers regarding online courses. If you have further questions please contact  us.
Working with the Neurofeedback hard- and software is an integral part of our courses, especially in the Neurofeedback Online Basic Course. During the practicum, you will slip into the role of “a therapist and a patient". In this way you will gain valuable experience. Ideally, you should therefore register for the course with a colleague. Please note: it is very important that also the second person has a medical or therapeutic background.
 
The practicum itself is moderated by a lecturer. It takes place in small groups of max. four to five couples - as in our regular courses. There will be a separate online group room for each group for this purpose. Our lecturer will give instructions to the group, but will also support each group individually.
We ask for your understanding that no patients, family members or friends without professional background are allowed to be involved in the practicum. The professional background of the partner is of great importance because you need to develop a deep understanding of Neurofeedback. You have to work concentrated and every participant must be able to clearly articulate how he or she feels during the session. Moreover, the self-awareness is an essential part of the practicum and it must be ensured that you can slip into "the role of the patient" through a specialist, too.
 
If you do not have the opportunity to complete the course with a colleague please contact us! We will then try to find an individual solution and support you in finding a practicum partner. Of course, this depends on whether other people from your region are interested in the course.
Ideally two people work together during the practicum. There are two main reasons for this: By having small groups of two we can ensure that you will be intensively and well supervised by the instructors during the practicum. And it is very important, that every participant should be able to gain the same experience during the practicum.
If you would like to take part in the course with three people and you simply can not find a fourth colleague to form two teams, please contact us. We will then check individually whether we can guarantee that a group of three can be supervised at the course. Please note, however, that discount offers can usually only be applied to two people.
For our online courses we apply the same high security and quality standards as for our regular courses. Neurofeedback is a safe and mostly side effect free treatment method. However, as with all interventions, undesirable effects may occur in rare cases. These effects, which occur during the session, such as slight nausea or dizziness, can usually be immediately eliminated by correcting the training frequency.
 
Our company is committed to the responsible use of Neurofeedback and we set ourselves standards that go beyond the usual industry standards. This means for us that we do not admit people without a medical or therapeutic background to our courses. In addition, if you are pregnant or have suffered from severe epilepsy or psychosis in the past, you can take part in the course, but you cannot participate in the self-experience.
 
Please contact us if you have any questions about this or if you are uncertain due to previous illnesses. We will clarify in advance with the lecturers if you can participate in the practicum. Please also note our general terms of business at this point. Unfortunately, we cannot grant any discounts if you cannot "actively" complete the practical part of the course.
Yes. As in any other basic courses, you will take a test at the end and receive your certificate. You will get the certificate with the course documents or after the course by mail.
Yes. The online course includes the same learning content as the regular Neurofeedback Basic Course. You will also receive the same comprehensive course materials and scripts and will get extensive training in theory and by practical exercises.
We currently offer the Neurofeedback Basic Course and the Neurofeedback Advanced Symposium as well as other indication-specific courses online. You will always find a complete overview on the EEG Info Europe website. We also offer monthly free info webinars and at irregular intervals online expert panels on various topics. With these, you will get well-founded insights into Neurofeedback and they are an ideal preparation for the courses. The advantages of online courses and webinars include planning security, time and cost savings. In the EEG Info Neurofeedback Blog we give you another “6 reasons for EEG Info Online Courses”.
If you book a course organised by BEE Medic, you will usually be redirected from the EEG Info website to the BEE Medic website. There you can add the course to your shopping cart and register during the ordering process. If you are already a customer, you can register as usual with your customer login. Afterwards the customer service will contact you individually, to clarify any open questions about the participants and contact details. Furthermore, we clarify with you which equipment you need for the course. If the booking does not work out or difficulties arise, please contact our customer service. We are happy to support you!
It is up to you to decide from where you want to take part in an online course. A room in the practice is usually a good choice, as this is where you can set up the Neurofeedback setting and immediately experience how Neurofeedback feels in practice. In addition, you can continue practicing directly after the course, if you have already purchased a system. In most cases, there is also enough space and a certain infrastructure which is necessary for the course. For example, you can use your own, already existing Neurofeedback equipment for the practicum sequences in the advanced and indication-specific courses.
 
Participation is also possible from home, because the NeuroAmp® is a very compact device. Please note, however, that you also have a stable internet connection at home, a laptop for participating in the online conference and an additional laptop or PC for Neurofeedback as well as a separate monitor. Details about the technical equipment can be found in the next paragraph "What are the technical requirements for webinar participation?“. We will be happy to advise you on what equipment you will need and provide it to you on loan for a fee if required. In any case, we recommend that you choose a room in which you can work undisturbed and concentrated.
To participate in the online conference, you will need a laptop or PC with a microphone and camera to see the lecturers and other participants. This laptop or PC will then also be used by a lecturer to guide you during your practicum.
 
For the practical exercises you will need
 
  • - an additional laptop or computer
  • - a separate monitor
  • - the NeuroAmp II® or II5.s EEG Amplifier
  • - the Cygnet® Neurofeedback Software
  • - a set of min. 4. electrodes and a jumper
  • - NuPrep Paste, Ten20 Paste
  • - Optional: headphones for the feedback software
We also recommend the following:
 
  • - Disinfectant alcohol
  • - paper household wipes (to remove paste residues),
  • - distilled water (to clean the electrodes)
  • - a small glass (approx. 250ml) to hang up the electrodes
  • - multiple socket
At first glance this seems a lot. However, we will support you and discuss with you individually in advance what you already have and what you still need for the course. In particular, you can purchase the Neurofeedback equipment in advance or borrow it for the course. In either case we will be happy to help you and make sure that everything is with you before the course starts.
You can of course also take part in the online conference with an Apple laptop or PC. However, please inform us in advance if you would like to use a MAC for the Neurofeedback workstation as well. The Cygnet® Neurofeedback software is designed for Windows. In order for it to run smoothly on Apple computers, small settings are necessary. Our technical support will help you with this.
We always offer a time slot three days before the course starts. During this time, individual appointments are made and a member of staff will help you to set up your laptop correctly for participation in the course, will test the dial-in with you and will show you basic functions such as switching the camera or microphone on and off. In addition, the Neurofeedback workstation is set up together with you. You will see that video conferencing in particular is very convenient and easy to use. And the Neurofeedback setting is also quickly set up, as you will receive everything configured by us. Make sure you use this opportunity! You will receive the invitation for the technique test the week before the course starts.
All you need is a laptop or PC with an internet connection so that you can take part in the online course and in particular see the lecturers and other participants. You do not need to install any extra software. You will receive an invitation from us by e-mail a few days before the course starts with a link to the online course room. Click on this link when the webinar starts and you are already in the video conference.
Yes, especially for the Neurofeedback Online Basic Course, we recommend that you use a headset with microphone or headphones, as this course also involves many discussions and small group work etc. in which you also actively participate. The main advantage of a headset is that background noise is filtered out better, you are better understood when you speak and the other participants can usually hear you better, too.
 
If you are taking part in the online basic course, it is of course often a good idea for you to share a screen with someone else and follow the theoretical part. You do not need the headset for this. It is then only important that you deactivate your microphone when you are not speaking to the group or the lecturer.
 
A webcam is also absolutely necessary so that the lecturers can see you and instruct you, especially during your practicum. In laptops nowadays, cameras are already integrated and these are quite sufficient. However, please check your camera settings when you register and make sure that they work and are activated.
You can reach our support team at any time during the course via a telephone number set up specifically for this purpose. You will be informed of this number when you register for the course or at the beginning of the course.
Of course you will sit most of the time, just like in a presence course. However the course formats are very varied, i.e. you do not usually sit passively in front of the laptop for several hours. Rather, there are also discussion groups, small group work and above all the practicum, which takes up a high proportion. Of course you can also set up a standing desk, get up in between, etc. Regularly, there are also enough smaller and longer breaks.
Yes, when your camera is switched on. We encourage you to keep your camera on during the course. It makes it easier for you and the instructors to work together and the course becomes much more personal, as the camera helps to perceive moods, e.g. whether the participants are still concentrated. Of course, you can also switch off the camera in the theoretical part of the course if you want to go up and down or to get a coffee. You don't have to log off or leave the group room. To do this, you can simply switch off the camera and sound at any time. But you'll soon feel comfortable with the camera. However, it is absolutely necessary for the practical training that you have activated the camera continuously.
If you do not want to be seen temporarily, simply deactivate the camera and microphone. These functions are shown to you before the course and also at the beginning.
There is also the possibility to ask questions during an online course. The same rules apply as for normal courses. In most cases, the lecturer clarifies at the beginning of a session if questions should rather be bundled and dealt with at the end of the chapter or if intermediate questions are ok. The latter is usually the case, because participants often have similar questions and the online presentations are more exciting and dynamic for everyone. The only important thing is: make sure that you switch on the microphone when you want to ask a question and switch it off again when you are not speaking. There is also a chat function and all participants have access to the chat. At the beginning of the course you can clarify with the lecturers whether and for which topics you would like to use this chat function.
During the small group work and discussions, you will have a joint exchange of ideas which will be moderated by the lecturers. Although you cannot spend the breaks with the other participants, you always have the opportunity for a moderated exchange of experiences.
Within Germany and Switzerland as well as in most European countries the shipping of equipment for the course is normally free of charge (return shipping by means of a return label). Outside the EU there are usually costs for the return shipment.